WELCOME TO YOUR NEW
BE OUR GUEST
Your first visit with us is incredibly important! We understand that it can be intimidating and nerve-wracking to see a new stylist for the first time. That's why we strive to make you feel comfortable from the moment you walk through our doors.
During your visit, we'll take the time to discuss your hair goals. We'll ask questions about your hair, and budget, and even look at inspirational pictures to create a roadmap to your dream hair!
While receiving our services, our stylists love to engage in conversation and connect with each guest. However, if you'd prefer to work, read a book, or simply relax in silence, we fully support your choice. This is your time, so spend it as you like. We offer Wi-Fi, snacks, and a variety of beverages for you to enjoy!
If you're here for color, your stylist will craft a custom color formula specifically for you, which we'll record in our database and have ready for your future visits.
If you're here for a haircut, your stylist will design a cut that suits your face shape, lifestyle, and overall goals.
We're passionate about sharing our knowledge, so you can expect to receive styling tips and tricks throughout your experience at Headspace Salon.
To ensure you can maintain your look at home, we'll provide personalized recommendations for at-home care, helping you protect your investment.
Before you leave, we'll also schedule your next reservation, making sure that self-care is always a priority on your calendar.
PRE-VISIT
Once you have completed our digital consultation form, one of our service coordinators will review your form and reach out via your preferred contact method.
They will send you our online booking link, along with information on which services to book and which stylist we recommend if you don't already have a stylist in mind. Additionally, feel free to take our MYA quiz to find the stylist who is your perfect match.
You will receive a text reminder and confirmation before your visit. You have 24 hours to reschedule your appointment before our cancellation policy takes effect.
Do you have any questions?
You can reach us anytime at booking@headspacesalonandcoop.com
or by texting (512) 632-4435
We will respond within 24 business hours.
GOOD TO KNOW
You can find us at 4418 Pack Saddle Pass, Austin, TX 78745
We are directly across the street from State Farm.
PARKING
In the event that our parking lot is full, we invite you to park
across the street at State Farm.
HEADSPACE SALON POLICIES
Cancellation:
We require 24 hours to cancel your visit with us. We understand the need arises to have to cancel or reschedule your visit. However, when you cancel or reschedule without giving us enough notice it causes the salon and our stylists to lose both time and income.
24 Hour Cancellation Policy:
Less than 24 Hours = 50% of scheduled service cost.
Less than 12 Hours = 100% of scheduled service cost.
We require a card on file if you do not cancel or reschedule within the allotted time frames, your card will be charged accordingly. We do not accept email cancellations. Rescheduling last minute is the same as canceling last minute.
Adjustments & Refunds:
We understand that sometimes once you get home and live in your new hair for a few days, you may find that some adjustments need to be made. We are happy to make minor adjustments that align with our original consultation within 7 days of the original service. Adjustments that alter the original plan or are requested after 7 days of the original service will require full payment. No refunds.
Appointment Times:
In order to keep our salon running efficiently we kindly ask that you arrive on time for your appointment. If you arrive more than 15 minutes late you may be asked to reschedule your appointment or adjust your services that are being received that day to ensure we do not run behind for our next guest.
Product Returns:
All product sales are final after 14 days. Returns made prior to the 14th day after purchase are eligible for a store credit. No refunds.
Cashless:
We are a cashless salon and no longer accept cash payments. We accept credit, debit, and Venmo for payment.
LET'S GET YOU BOOKED
NEED GUIDANCE ON WHAT TO BOOK, OR WHAT
STYLIST TO CHOOSE?
This is just a mini consultation that can help get you booked correctly, at your appointment your stylist will have a full consultation with you to discuss everything related to your hair goals!
KNOW WHAT SERVICES YOU WANT, OR ALREADY
SPOKE TO A STYLIST.
If you are booking a blow dry, or simple haircut feel free to book yourself! If you are wanting a specific cut or style and want guidance on who to choose, feel free to fill out the consultation form.